Return Policy

Return Conditions


You may request a return if you are dissatisfied with the shoes purchased within 30 days of receiving the product.

The returned merchandise must be in its original condition and accompanied by intact tags and packaging.


Return Process


Before requesting a return, please submit a return request through our customer service channel, providing order information and the reason for return.

Once your return request is approved, we will provide you with the return address and detailed instructions.


Refund Method


Once we receive and confirm that the returned item meets the return conditions, we will process the refund according to your chosen method.

The refund will be issued back to the original payment method you used.


Return Shipping Costs


We will bear the return shipping costs for returns caused by product quality issues or shipping errors.

For other non-quality related returns, the customer will be responsible for the return shipping costs.


Non-Returnable Items


Certain products (such as personal care items, custom-made shoes, etc.) cannot be returned due to hygiene and personalization reasons. Please carefully read the product description before purchasing.